customer relations Archives - Page 2 of 2 - BodyShop Business
When Apple Speaks…

The Apple Store has a standard operating procedure for handling a customer when they come in. Do you?

Revolutionize Your Body Shop With Texting Technology

Consumers, when texted, are 40% more likely to be a successful conversion for a business than when they’re contacted via phone calls and emails.

Volvo Car USA Launches Post-Accident Guidance Service

Volvo drivers will now have access to Volvo Car Accident Advisor, the first mobile, post-accident experience that will help guide them after an accident, including finding body shops.

Is it Legal for Insurers to Settle Losses for My Customers’ Vehicles?

Why doesn’t the DOI enforce the contract between the vehicle owner and the insurer? And how is it legal for insurers and DRP shops to settle losses for my customers’ vehicles?

Body Shop Customers: The Importance of Getting Accurate and Complete Info

Obtaining accurate and complete information at the beginning of the relationship with your customer can be beneficial.

VIDEO: Countering Negative Perceptions, Presented by Honda

In this video, BodyShop Business Editor Jason Stahl discusses how to counter consumers’ negative perceptions of your shop.

Podium Named by Forbes as Top 100 Private Cloud Company

Podium, a leading customer communication platform for local businesses, has been named to the Forbes 2018 Cloud 100 by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures.

Customer Relations: Who’s the Customer?

The vehicle owner has taken a backseat in today’s collision industry, and it’s time to put them back in their rightful place.

Dealing with Unreasonable Customers Part II

When you’re fed up with a customer, how exactly do you simply tell them to go away?

How to Deal with Unreasonable Customers

How do you politely tell the customer to take a hike? Is it even possible to do so?

Consumers Rank Auto Insurers from Worst to Best

Coming in last at 18th, 19th and 20th are Travelers, 21st Century Insurance and Auto Club of Southern California.