Interacting With Customers
A in-depth look at interacting with customers and insuring you have a customer-friendly business.
How Long Should I Wait to Call a Customer After Writing an Estimate?
After I write an estimate for a customer, how long should I wait to do a follow-up call?
Body Shop Repairs: Getting Customers to Pay for Their Portion
We have two completed jobs in our shop that have been done for a month now, but the customers aren’t paying for their portions of the repairs. Can we charge late fees? What other options do we have?