Back in Time
Just the other day, a reader asked me if I remembered a certain article from several years ago and could I get her a copy. Thus was born the Time Machine, where BodyShop Business re-runs an article from its past that is just as useful today as it was years ago.
Editor’s Notes: Order Up!
Occasionally I rant about poor customer service I get at businesses outside of the collision industry, hoping that we can perhaps learn a lesson and apply it to our own businesses. So here I go again.
Editor’s Notes: Sibling Rivalry
My sister got a 2017 Mercedes GLE350, and I told her, “God forbid you ever get in a collision with this vehicle, but if you do, please contact me first before selecting a collision repair facility.”
Editor’s Notes: A Raisin to Believe
I recently learned the value of meditation and mindfulness, and it all started with a raisin.
Editor’s Notes: Scanning the Horizon
Thanks to the Automotive Management Institute (AMi), I recently had the opportunity to take one of their new online course offerings on the hottest topic in the collision repair industry today: scanning.
Editor’s Notes: In With the New
BodyShop Business recently gave its homepage a facelift, with the goal of improving the user experience.
Editor’s Notes: Meet Eldon Owens
Eldon Owens received the BodyShop Business/ASE Master Collision Repair & Refinish Technician of the Year Award not just for his top score on the ASE collision certification test but on-the-job excellence, community service and other factors.
Editor’s Notes: A Riveting Tale
One of our readers recently reached out for help regarding the repair of a Ford F-150, and the assistance he received from fellow shop owners was very encouraging to me.
Editor’s Notes: Putting the ‘I’ in Integrity
American Honda’s first-ever Collision Repair Integrity Event at the American Honda Training Center in Mount Laurel, N.J., was a sellout.
Editor’s Notes: What Does the Future Hold?
Will I adjust to a new car that is essentially a computer on wheels? Will everyone adjust? Only time will tell.
Editor’s Notes: 24 Months
You only have 24 months to ditch your old business model. This is the sobering message Steve Feltovich opened up with at the Sherwin-Williams EcoLean Workshop held June 28-29 in Charlotte.
Editor’s Notes 2.0: Pokémon GO – A Boon to the Auto Body Industry?
The Pokémon GO mania has officially caused its first collision accident. Should you prepare for a glut of new business this summer?