insurer relations Archives - Page 2 of 18 - BodyShop Business
How Would You Like Your Eggs?

Just like a server at a cafe asks, “How would you like me to prepare your eggs?” insurers often place repairers in the position of asking their customers, “How would you like your vehicle repaired?”

Are Collision Repairers Their Own Worst Enemy?

It’s always been easy for repairers to see insurers as the bogeyman that causes all of their problems, but insurers are merely taking advantage of repairers’ lack of business knowledge and acumen.

DRPs: A Broken Model?

How can insurers and repairers work together to streamline the claims process and earn a fair profit?

Removing Insurers from the Collision Repair Process

Who is the customer? Is the vehicle owner’s angry uncle the customer? Is the vehicle owner the customer? The insurer? Let’s find out.

Insurer Negotiations: Don’t Keep Your Customers in the Dark

Consumers are all too often kept in the dark and made unaware of the ugliness of “negotiations” between repairers and insurers.

CRASH Network Reveals Results of Insurer Report Card

Collision repairers did not grade any of the top 10 largest insurers higher than a C+.

Vehicle Total Loss Settlement Practices: From Bad to Worse

One prime example of a bad situation that has gotten worse as far as containing claims costs is total loss settlement practices.

Collision Repairers Asked to Grade Insurers Via Report Card

The Insurer Report Card asks repairers to grade insurers on how well their claims practices help ensure quality repairs and customer service.

Lies and Deception: Defending Your Customers

Just because an insurer states something does not mean it’s true.

Who is the Real “Customer” in the Auto Body Shop?

Who is the customer? Is it the vehicle owner or insurer? The answer is not as simple as you think.

Divide and Conquer: The Insurer’s Way

The tactic of “divide and conquer” is designed to weaken the enemy’s offense to a point where it becomes the enemy’s defense. Insurers use it against repairers all the time.

The Body Repair Industry Today: Not Your Father’s

Back in the day, repair estimates were short and sweet. Today, even a minor collision event may call for over 100 lines of repair-related entries.