Removing Insurers from the Collision Repair Process
Who is the customer? Is the vehicle owner’s angry uncle the customer? Is the vehicle owner the customer? The insurer? Let’s find out.
Insurer Negotiations: Don’t Keep Your Customers in the Dark
Consumers are all too often kept in the dark and made unaware of the ugliness of “negotiations” between repairers and insurers.
CRASH Network Reveals Results of Insurer Report Card
Collision repairers did not grade any of the top 10 largest insurers higher than a C+.
Vehicle Total Loss Settlement Practices: From Bad to Worse
One prime example of a bad situation that has gotten worse as far as containing claims costs is total loss settlement practices.
Collision Repairers Asked to Grade Insurers Via Report Card
The Insurer Report Card asks repairers to grade insurers on how well their claims practices help ensure quality repairs and customer service.
Lies and Deception: Defending Your Customers
Just because an insurer states something does not mean it’s true.
Who is the Real “Customer” in the Auto Body Shop?
Who is the customer? Is it the vehicle owner or insurer? The answer is not as simple as you think.
Divide and Conquer: The Insurer’s Way
The tactic of “divide and conquer” is designed to weaken the enemy’s offense to a point where it becomes the enemy’s defense. Insurers use it against repairers all the time.
The Body Repair Industry Today: Not Your Father’s
Back in the day, repair estimates were short and sweet. Today, even a minor collision event may call for over 100 lines of repair-related entries.
Smaller, Regional Auto Insurers Get Top Grades from Repairers
According to the 2021 CRASH Network Insurer Report Card, collision repairers continue to see smaller auto insurers outpacing the 10 largest insurers.
Estimate…Or True Opportunity For Repair?
If you feel the request for an estimate is a waste of time, you may need to modify your thinking and estimating practices.
A Conversation with an Insurance Claims Manager
A real conversation with an insurance claims manager reveals the plethora of misinformation out there regarding the claims/repair process.
