Editor’s Notes 2.0: Dream State
I had a nightmare the other night. I dreamed that I got in a collision and visited a body shop to fix my vehicle. And then I saw the repair…
There’s a Jeep in the Family
My brother bought a new 2018 Jeep Wrangler Sahara the other day, and I asked him if he knew what it was made of. What we found out was very interesting.
Editor’s Notes 2.0: Nice and Smooth
Driving to work this morning, it occurred to me that there are some life lessons in resurfacing roads: You have to go through hell to get to heaven.
Editor’s Notes 2.0: Cocktail, Anyone?
It’s always interesting when I go to cocktail parties and people ask, “What do you do?” What I usually tell them is, “I write about body parts.”
Aluminum Reintroduces Auto Body Industry to Training
If we’re not used to training yet, we’ll get there. After all, you don’t know what you don’t know.
Photo Estimating in Collision Repair: Educating Customers Is Your Best Defense
By participating in insurers’ photo-based estimating programs, consumers are shortchanging themselves – and saving insurers lots of money.
What Collision Repairers Have Learned from 2017
Let’s hope the new year gives us a new perspective on the way we’re doing repairs.
Back in Time
Just the other day, a reader asked me if I remembered a certain article from several years ago and could I get her a copy. Thus was born the Time Machine, where BodyShop Business re-runs an article from its past that is just as useful today as it was years ago.
Editor’s Notes: Order Up!
Occasionally I rant about poor customer service I get at businesses outside of the collision industry, hoping that we can perhaps learn a lesson and apply it to our own businesses. So here I go again.
Editor’s Notes: Sibling Rivalry
My sister got a 2017 Mercedes GLE350, and I told her, “God forbid you ever get in a collision with this vehicle, but if you do, please contact me first before selecting a collision repair facility.”
Editor’s Notes: A Raisin to Believe
I recently learned the value of meditation and mindfulness, and it all started with a raisin.
Editor’s Notes: Scanning the Horizon
Thanks to the Automotive Management Institute (AMi), I recently had the opportunity to take one of their new online course offerings on the hottest topic in the collision repair industry today: scanning.
