VIDEO: Consumer Collision Rights Awareness Review, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl recaps the Consumer Collision Rights Awareness video series presented by Kia, highlighting the importance of using OE parts, the customer’s right to choose the shop of their choice, and more.
Kia Releases Position Statement on Scanning
Kia Motors has announced in a position statement that shops should consider pre-and post-diagnostic scans essential after a vehicle is involved in a collision.
VIDEO: OE vs. Aftermarket Parts Industry Statistics, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl discusses industry statistics from the 2017 BodyShop Business Industry Profile relating to OEM parts vs. aftermarket parts.
VIDEO: OE Parts vs. Aftermarket Parts, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl discusses a white paper written by GMB North America titled, “The High Cost of Low Quality Parts,” and how a small increase in part defect rates can lead to a big loss in profits.
VIDEO: OE Parts and Collision Avoidance Systems, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about why crashrepairinfo.com endorses the use of OEM collision parts when it comes to making sure a vehicle’s collision avoidance systems are operating properly after the repair.
Federal Trade Commission Puts Hyundai on Notice for Possible Magnuson Moss Warranty Act Violations
In an April 9 letter, Lois Greisman, associate director of the commission’s Division of Marketing Practices, tells Hyundai that the agency has “concerns about certain representations your company is making regarding its warranty coverage.”
VIDEO: Setting a Customer’s Expectations, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about the importance of understanding a customer’s expectations when it comes to delivering their vehicle back to them in a timely manner.
VIDEO: Choosing an Auto Body Shop, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about important things to look for when selecting a collision repair facility.
VIDEO: Educating Your Customer on Their Auto Insurance Policy, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about the importance of educating your customer on their auto insurance coverage.
VIDEO: Good Telephone Techniques for Your Auto Body Shop, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about how paying extra special attention to how you greet a customer on the phone on the very first contact can set the stage for a good repair experience and a referral.
VIDEO: Focus on the Customer in Your Auto Body Shop, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about the importance of measuring CSI, emphasizing that high CSI scores happen in the mind of the customer, not on or to the vehicle.
VIDEO: OE Parts – There is a Difference, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about the advantages crashrepairinfo.com lists for using OE parts, including fit, finish, design, quality, safety and structural integrity, and resale value.
