Can we game the system to improve cycle time? Sure. But how about we simply fix cars faster?
If you’re looking to improve your operations, look first at your cycle time.
Shop owners and managers can now calculate their own training return on investment (ROI) based on industry KPI standards, number of technicians and the facility’s total revenue.
In Part II, we will look at the use of the P&L to generate Key Performance Indicators (KPIs).
I collect my data for my body shop and record it as specifically as possible, but I have no clue what to do with it so I can build this business. Also, since we’re not a production shop, I haven’t figured out a way to make KPIs make sense for us. Help!