Collision business owners are routinely and institutionally told by insurers that they must negotiate with them to an agreed price on repairs on property they don't own, even though they have no legal standing or credentials to do so.
You might think creating standard operating procedures (SOPs) to standardize work is a good thing until you realize that no improvement is going on. Only once the need exists to find a better way to work will a work standard actually be used as an effective tool by employees.
Most businesses track performance with accounting system financials. But body shops aren’t typical businesses. For us, the key number to know is the amount of resources required to produce a specific amount of value.