Spring Cleanup: Look Better Than Your Competition
To compete in a consolidating environment, you need to look better than the competition.
DRPs: A Broken Model?
How can insurers and repairers work together to streamline the claims process and earn a fair profit?
Dealers and Certified Body Shops: The Great Disconnect
Dealer service managers don’t understand the value of an OEM-certified collision center and certified repair … and the disconnect is getting worse.
OEM Training, Tech Compensation and the Tech Shortage
Where do you see the industry heading as far as OEM training is concerned, especially with all the consolidation going on?
Who is the Real “Customer” in the Auto Body Shop?
Who is the customer? Is it the vehicle owner or insurer? The answer is not as simple as you think.
Should I Be an MSO?
I tried opening a second shop more than 20 years ago and failed, but I learned a lot from that failure and am a better businessman today for it. With the MSO model taking off, I’m looking once again at adding another store.
