TECH TIPS: Eliminating Ticking Noise from ’08 Dodge Caliber A-Pillar - BodyShop Business

TECH TIPS: Eliminating Ticking Noise from ’08 Dodge Caliber A-Pillar

Figure 1figure 2figure 3figure 4figure 5Figure 6Vehicle manufacturers often publish updates to repair procedures, techniques, part numbers, and equipment and materials, as well as repair information for known issues reported by repair facilities and customers. Manufacturers communicate these updates to the automotive industry via Technical Service Bulletins (TSBs).

If your customer returns with an issue and you have no prior knowledge of these updates, you and your team may waste time chasing a problem unrelated to the collision or your repair. Researching this information prior to production can save your technicians many hours of valuable production time and will ultimately increase your overall Customer Satisfaction Index (CSI).

Here is a TSB from Chrysler regarding a repair for a ticking noise at the base of the A-Pillar on a 2008 Dodge Caliber when the vehicle is driven over slight bumps.  

Application

This TSB involves installing an epoxy adhesive at the base of the A-pillar to eliminate a ticking sound when traveling over slight bumps. NOTE: This bulletin applies to vehicles built before December 9, 2007 (MDH1209XX).

Symptom/Condition

The vehicle operator may experience a ticking sound coming from the base of the A-pillar when traveling over bumps. The sound may be interpreted to be coming from the front suspension or dashboard.

If the customer describes the symptom/condition and/or the sound can be duplicated, perform the repair procedure.

Regardless of which side is exhibiting the sound, both sides must be repaired.

Parts/Special Tools

Part # – 05017147AA
Description: Fusor Adhesive #147 (10.1 oz. tube); will service about two vehicles

Part # – 05016570AA
Description: #147 Dispenser (10 oz. tube dispenser – four oz. per repair)

Part # – C-4755
Description: Trim Stick (or equivalent)

Part # – NPN
Description: Wood Tongue Depressor (or equivalent)

Service Information

Always refer to ALLDATA Collision for safety procedures, identification of material types, recommended refinish materials, removal and installation procedures. Always refer to Chrysler for questions relating to applicable or non-applicable warranty repair information.

Procedure

1. Remove A-pillar trim, left and right side:
  a. Using Trim Stick C-4755, remove plug from A-pillars.
  b. Remove screw from each side.
  c. Remove both A-pillar trim covers.

2. Remove the instrument panel front cowl cover (at base of windshield). Using Trim Stick C-4755, pry up on the panel cover  to disengage the panel clips from the instrument panel (I/P) (Figure 1).

3. Locate gusset tab at lower corner of A-pillar. Remove thumb sealer to the point shown in (Figure 2) to item 2.

4. Scrape off sealer to expose the gap between tab and top of cowl sheet metal (Figure 3).

5. Clean area thoroughly with shop vacuum.

6. Using the dispenser, apply Fusor adhesive at the gap between tab and top of I/P sheet metal (Figure 4).

7. Using a wood tongue depressor, push the adhesive down into the gap (Figure 5).

8. Dispense additional adhesive using a circular motion to bridge from A-pillar to I/P (Figure 6).

9. Repeat Step 4 through Step 8 for the other side.

10. Install the instrument panel front cowl cover.

11. Install A-pillar trim on both sides.

NOTE: This repair/service procedure is excerpted from a TSB published by the vehicle manufacturer and is intended for use by trained, professional technicians with the knowledge, tools and equipment to do the job properly and safely. It’s recommended that this procedure not be performed by “do-it-yourselfers.”

Dan Espersen is the ALLDATA Collision Program Manager, a Gold Pin Member of the Collision Industry Conference (CIC) and holds an AA Degree in Automotive Technology. He has 17 years of experience in the collision industry and 17 years of experience in the automotive industry.

© 2009 ALLDATA LLC. All rights reserved. All technical information, images and specifications are from ALLDATA Collision. ALLDATA is a registered trademark and ALLDATA Collision is a mark of ALLDATA LLC. All other marks are the property of their respective holders.

You May Also Like

Pre- and Post-Repair Scanning in Electric Vehicle Repairs

To achieve a complete, safe and quality repair, pre- and post-repair scanning must be part of your BEV and HEV collision repair process.

To achieve a complete, safe and quality repair, pre- and post-repair scanning must be part of your battery electric vehicle (BEV) and hybrid electric vehicle (HEV) collision repair process.  This step should always be performed — no exceptions. 

The integration of advanced driver-assistance systems (ADAS) makes today's vehicles truly computers on wheels.

Plastic Repair: A Solution to the Parts Shortage

If you can’t get parts, then it makes sense to repair them. So maybe it’s time to dust off the old plastic welder and two-part bumper repair adhesives.

Vehicle Structures: A Mixed Bag

By now, we all should know that vehicles today are made from an amalgam of different materials that require identification and research.

Auto Body Welding: Look Before You Weld

Don’t just grab and go; are you looking up the OEM procedures before welding?

STRSW: From Terminology to Technique

Plug welding and spot welding are not the same, but many use these two terms as if they’re interchangeable.

Other Posts

Vehicle Calibration: Did You Do It Right?

Whether you perform vehicle calibrations in-house or sublet them out, avoid the blame game with thorough and bulletproof documentation.

What Happens When ADAS Won’t Calibrate?

Troubleshooting the problem comes down to knowing the failure, vehicle or fixtures.

Vehicle Scanning and Calibration: Knowledge is Key

Don’t be the shop that puts a family at risk by not following OEM instructions on scanning and calibration and validating that a vehicle’s safety systems are functioning properly.

Electric Vehicle Safety: No Boundaries

When it comes to battery electric vehicle (BEV) and hybrid electric vehicle (HEV) repair safety, collision repair facility owners and operators cannot be over-prepared.