Toyota unveiled a new predictive estimating concept at the SEMA Show that it is calling a "game changer" in regard to how estimates are written based on following OE repair procedures and putting the safety of the consumer first.
When writing an estimate on a damaged Toyota vehicle, instead of starting with a blank slate, this predictive model will assume repair procedures and parts related to the type and location of the damage. This proactive approach assumes that the types of damage will require corresponding sets of repair functions, related parts and specific repair procedures. The estimator starts with all of the elements of a complete and proper repair, and then can simply eliminate or omit those items that are not needed.
"When estimating by omission versus starting with a blank sheet, repairers are more likely to include all of the appropriate repair methodology, procedures and parts," says Rick Leos, body & collision business development consultant for Toyota. "Estimators won’t miss key repair items. We have also included all of the repair procedures next to the line item so there is no missing of critical steps."
Still in the concept phase, Toyota plans to work with estimating companies and others to develop this new approach to estimating. The OE intends to work with key companies to package the concept and integrate the approach into the shop systems and collision repair industry.
"It’s a game changer," added Leos. "We always start with a blank estimate, and now we finally have something that actually allows you to go in reverse. You start with everything you need to fix a car and then you can omit what you don’t need rather than start off with a blank sheet. Also, you will have all of the documentation supporting the safe repair of the vehicle, keeping everything to Toyota’s OE standard, putting our customer first and maintaining our quality products."
