In a special report aired recently on ABC 7 News in Denver, Call7 Investigators questioned the Colorado Division of Insurance’s (DOI) alleged lack of enforcement of the state’s steering law.
According to the report, 50 complaints have been filed by consumers against insurance companies yet the DOI has not issued a single penalty or punishment.
“Your investigators are not able to prove one of them?” Call7 Investigator Tony Kovaleski asked. “Does that seem like this office is out there supporting the consumer?”
“I think the office is doing what it can do,” replied Colorado Insurance Commissioner Marcy Morrison.
The report says that Morrison explained “the difficulty lies with proof that steering occurred since most complaints involve the claimant’s or body shop’s word against that of the insurance company.”
To read the full story, including one consumer’s story about being steered to a preferred shop and receiving a subpar repair, click HERE.
