I-CAR, the Inter-Industry Conference on Auto Collision Repair, has announced that USAA Insurance has been recognized as an I-CAR Gold Class Professionals business, the highest recognition for training available to businesses in the collision repair inter-industry.
"Staying on top of emerging trends in the collision repair inter-industry can be seen as a challenge, but the I-CAR Gold Class Professionals business designation provides businesses, such as USAA, with a solid knowledge platform that helps them stay ahead of the curve. The I-CAR Professional Development Program provides role-relevant training and structured career advancement for individuals in the Auto Physical Damage Appraiser role,” said John Van Alstyne, I-CAR CEO and president.
“Through I-CAR training, claims staff working in the collision repair industry with their collision repair networks have the opportunity to provide their customers complete and safe repairs that retain vehicle performance attributes, while improving business operating performance in important KPIs such as CSI, and ultimately, maintaining pace with today’s ever-changing vehicle technology,” Van Alstyne added.
Businesses that have earned the I-CAR Gold Class Professionals business designation have accomplished the highest level of training in the industry and continue to improve knowledge levels through maintaining ongoing annual training, according to I-CAR.
Joyce Kasmer, I-CAR director of business development, said, “I-CAR is delighted to recognize USAA as an I-CAR Gold Class Professionals business and welcomes USAA into the upper echelon of collision industry businesses that place a high value on training. I-CAR training and its recognition programs enable our customers to see improved efficiencies, reduce cycle-time, reduce supplements, and incur less rework. All adding up to effective cost management and increased customer retention.”
James Spears, USAA assistant vice president, Loss Center of Excellence said, “The I-CAR Gold Class Professionals designation is a tremendous opportunity for USAA to understand today’s evolving vehicle technology and provide its members with exceptional service. Through its recent designation, USAA will be equipped to serve and support its members with the knowledge and resources attained through I-CAR training. At USAA, member satisfaction and quality of work are the highest priority, and USAA is committed to providing its members with best-in-class services.”