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VIDEO: Focus on the Customer in Your Auto Body Shop, Presented by Kia

In this video, BodyShop Business Editor Jason Stahl talks about the importance of measuring CSI, emphasizing that high CSI scores happen in the mind of the customer, not on or to the vehicle.

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BodyShop Business has released the latest video presented by Kia that features BodyShop Business Editor Jason Stahl discussing hot trends and topics in the collision repair industry.

In this video, Stahl talks about the customer as the most important person in a collision repair facility. He also discusses the importance of measuring CSI, emphasizing that high CSI scores happen in the mind of the customer, not on or to the vehicle.

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