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Volvo Car USA Launches Post-Accident Guidance Service

Volvo drivers will now have access to Volvo Car Accident Advisor, the first mobile, post-accident experience that will help guide them after an accident, including finding body shops.

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Volvo has announced that drivers of its cars will now have help at their fingertips in the minutes following an accident, via their smartphones.

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Volvo Car Accident Advisor is a mobile, post-accident experience that serves up emergency services and checklists, guided accident documentation, and digital insurance claims and repair services to keep drivers safe, informed and in control after a collision.

Volvo Car USA worked with CCC Information Services Inc. (CCC) to develop the service.

Volvo Car Accident Advisor will be available automatically for model year 2015.5 and newer Volvo Car vehicles via the in-car SOS communications system.

“For years, Volvo Cars has been immediately communicating with drivers and passengers as soon as a crash sensor is activated in the car to accelerate the emergency response process,” said Scott Doering, vice president of Customer Care, Volvo Car USA. “Now with Volvo Car Accident Advisor, the application can guide drivers on what to do next after the driver has confirmed to Volvo Customer Care that they are safe and without injury.”

After drivers contact Volvo Customer Care and confirm they are uninjured and do not need emergency services, a link can be immediately texted to their smartphone, which opens a web-based application that takes drivers through important steps following an accident.

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Volvo Car Accident Advisor will prompt drivers to capture facts and photos of the accident scene, offer them the option to digitally notify their insurer and to search for collision repair shops, helping to speed claims handling, reduce repair cycle time and better manage the overall post-collision process.  

“We work hard with in-vehicle technology to eliminate or reduce the impact of crashes as much as possible,” added Doering. “In the event that an accident happens, we now have Volvo Car Accident Advisor that can walk Volvo Car owners through the entire process, from data gathering and insurance claim management all the way through collision repair. This program not only provides tremendous convenience, but will also help to ensure the car is repaired to Volvo Car’s stringent safety standards.”

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