With so many challenges facing independent owners today, a common question almost everyone asks is, “How do I get more cars to my shop?” Key items like understanding the difference between DRPs and PBAs, tracking performance, streamlining operations, segmenting work and prioritizing the customer experience are essential in driving more business to your door. In this webinar, we will be discussing existing industry challenges like competing with large consolidators, technician shortages and maintaining insurance business, what facilities can do within their operational processes to address these challenges, and how to thrive in this new collision repair landscape.
Speakers
- Dean Fisher, President, CARSTAR
- Dave Foster, Vice President of Development, CARSTAR
- Jason Stahl, Editor, BodyShop Business
Sponsored By CARSTAR
Date: December 12, 2019