How to Win Customers and Influence Word-of-Mouth - BodyShop Business

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
BodyShop Business
The information source for the collision repair industry.
Webinar

How to Win Customers and Influence Word-of-Mouth

Speakers

  • Brett Steele, Sales Director, Podium
  • Hayley Sonntag, Marketing Specialist, Podium
  • Jason Stahl, Editor, BodyShop Business

Sponsored By Podium

Date: March 12, 2020

We love to talk about the things we love. Whether it’s our favorite sports team or the new burger place we tried last night, we can’t seem to help ourselves when things delight us. And it’s totally natural. Almost effortless. It doesn’t feel at all like an advertisement to us or the person we’re sharing it with.

Anyone with a local business knows instinctively that they live and die by word-of-mouth. A recent study found that a staggering 90 percent of purchases are influenced by word-of-mouth.

But how can you get people to talk spontaneously about your collision shop like this? The answer is surprisingly simple, yet profound – be remarkable.

Come join this webinar and learn:

  • How to give your customers a remarkable experience
  • How to kickstart a word-of-mouth engine for your shop
  • Simple steps and takeaways to take “give [your customers] somethin’ to talk about”

You May Also Like

Webinar

Do You Qualify for the Employee Retention Tax Credit? (The Answer Might Surprise You)

The Employee Retention Credit (ERC) offers businesses a $26K tax credit per eligible employee. Attend this free webinar to learn how your business can receive these funds if affected by COVID-19 in 2020 or 2021.

The Employee Retention Credit (ERC) offers businesses a $26K tax credit per eligible employee. Attend this free webinar to learn how your business can receive these funds if affected by COVID-19 in 2020 or 2021.

View Webinar

More Webinars
File for the Employee Retention Credit Before It’s Too Late

Not sure if your business qualifies for the Employee Retention Credit (ERC)? If you made personnel adjustments due to issues with supply chain, capacity, project delays, or other COVID-related challenges, you could be eligible to receive up to $26,000 per qualifying employee through the ERC. Filing for this tax credit is only available for a

5 Ways Body Shops Can Cut Costs and Improve Cash Flow in 2023

Everyone knows that running a business can cost a lot of money. But with inflation at a 40-year high, supply chain issues, and a tech staffing shortage, running a body shop has never cost more than it does today. With so much going on, gaps often leave room for error in your business expenses. Whether

How Your Business Could Get up to $26k per Employee Through the Employee Retention Credit

Was your business impacted during the pandemic? If your answer is yes, your business could be eligible to receive up to $26,000 per qualifying employee through the Employee Retention Credit. Passed as a part of the CARES Act in 2020, this tax credit is available to help businesses recover from the economic fallout that occurred.

Local Search 101 for Auto Service Businesses

Local search is the lifeblood of any business in today’s world. The same is true for local auto service businesses. Finding new customers and encouraging repeat visits from existing customers often relies on your business’s online presence and how you show up digitally. Join us in this free webinar as we bust local SEO myths

Other Posts

How to Beat Supply Chain Issues and Cost Increases with Better Small Area Repairs

Due to recent supply chain issues, our industry has shifted away from more commonly replacing damaged parts to repairing them. Rising material costs and shortages of parts and qualified technicians continue to pose challenges on collision repairers. Processes that streamline workflow, reduce complexity, and free up personnel are critical to a successful operation, and many

Achieving a Show-Quality Finish: It All Starts with Proper Paint Prep

Clearcoats get all the glory, but you can’t put a beautiful clearcoat on an ugly paint job and have it look good. Attend this webinar to hear AkzoNobel’s Bob Chapman and Tracy Frye, co-hosts of the company’s Talking Tech video series on YouTube, discuss the importance of starting a paint job with the end in

How to Beat Rising Paint Costs

Making a buck on a paint job hasn’t gotten any easier. When it comes to paint, those costs have been passed on from ingredient makers to paint manufacturers to jobbers to shops. Unfortunately, it’s as difficult as ever to pass those increases on to customers, especially if you’re doing insurance work. It’s time to be

Reducing Cycle Time: How to Maximize Your Shop’s Potential

Cycle time is just one component in the measurement of key-to-key time, which most collision repair shops monitor to maintain a healthy business. Even though the measurement of cycle time does not officially begin until the necessary parts and repair materials are in technicians’ hands, this critical distinction in your process is irrelevant to the