Online reviews are the new word of mouth. They play a significant role in how consumers ultimately find and choose your shop. In this webinar, we will cover how online reviews improve discovery by boosting your local SEO ranking, driving traffic to your storefront, and influencing purchase decisions. We’ll also identify ways that online reviews can impact the lifetime value of your customer and how you can use feedback from reviews to improve operations and drive efficiencies.
Phone and email are no longer a sufficient way to maintain contact and interact with your customers. Many of your customers are much more comfortable communicating via text or other messaging apps. Body shops that aren't catering to these differing communication preferences could be left behind. In this webinar, you will learn how using messaging will significantly boost your customer service while increasing revenue.
In this presentation, you'll learn to identify key points in the body shop research experience where your customers are most open to influence so you can better engage with them. You'll also walk away with real clarity on the importance of interacting with the customer on their terms, and how increased interaction can provide valuable insights into improving your business.
Learn best practices for compressed air systems in your body shop. You'll learn about the components of a compressed air system, find out how you can keep energy costs in line, and how to prevent costly re-work from contaminants in your compressed air supply.
Word of mouth is your best form of marketing, and it’s especially important in today’s digital world. Learn how positive online reviews can help you increase word of mouth for your shop -- and ultimately drive more revenue. Find out how reviews impact your local search ranking, and pick up tips for collecting hundreds of reviews.