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West Virginia Body Shop, Insurer Sued Over Use of Salvage Parts in Repair

The lawsuit states that Liberty Mutual began requiring that Chandler’s, a DRP for the insurer, used reconditioned “junkyard parts” on vehicles three years old or less from the date of the crash, a violation of state law.

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West Virginia Attorney General Darrell McGraw filed a lawsuit Dec. 15 against Liberty Mutual and Greg Chandler’s Frame & Body in St. Albans, West Virginia, for allegedly repairing new vehicles with used parts.

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The lawsuit states that Liberty Mutual began requiring that Chandler’s, a DRP for the insurer, use reconditioned “junkyard parts” on vehicles three years old or less from the date of the crash.

However, that policy goes against a state law that specifies that shops will not install used parts on cars that were manufactured within three years of the date of the crash – unless the vehicle owner explicitly allows it.

The Attorney General’s office is alleging that Chandler’s violated consumer protection laws in following Liberty Mutual’s policy of installing these used parts on vehicles three years old or less. 

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