Beryl F. Carlew, Author at BodyShop Business
If Customers Ain’t Happy, Ain’t Nobody Happy

While progressive collision repairers are relying more and more on computerized equipment, paperless processing and electronic transactions, old fashioned customer care – friendly, timely, convenient and cost-effective service – is still the key to repeat and referral business.

Taking the Cycle Time Challenge

You’d think the simple solution to developing shorter cycle times would be to have everyone work faster. Ahh, Grasshopper, things aren’t so simple. First you have to define, measure, standardize and reward – and each one of these steps is a challenge to achieve. But the long-term gain is worth the short-term pain.