With so many challenges facing independent owners today, a common question almost everyone asks is, “How do I get more cars to my shop?” Key items like understanding the difference between DRPs and PBAs, tracking performance, streamlining operations, segmenting work and prioritizing the customer experience are essential in driving more business to your door. In this webinar, we will be discussing existing industry challenges like competing with large consolidators, technician shortages and maintaining insurance business, what facilities can do within their operational processes to address these challenges, and how to thrive in this new collision repair landscape.
The online and offline worlds are colliding. Customers carry pocket-sized computers everywhere they go, but that doesn’t mean that face-to-face interactions in the collision shop aren’t just as important as those online.
Register now to learn some best practices for interacting with your customers online and offline to create a memorable experience, win customers for life, and improve your bottom line.
-How to make the most of every interaction
-What you can do to leverage technology to win more customers
-Best practices for retaining your customers
In this webinar, we will be discussing how the modern collision customer journey has changed, what shops can do to leverage convenience and win more customers, which tools can help your business adapt to meet your customers' demands.
During this webinar, we will discuss updates on the new OSHA regulations that apply to the body shop industry and how these regulations will affect your business/job. Learn how to protect your workers and yourself by providing a clean, safe working environment, educational resources, as well as the right personal protection equipment.
The best way to get more customers (based off of closing rate) is when someone first comes through your website. Yet many shops are still having trouble converting website visitors into actual paying customers. Join us for a free webinar where we will discuss how correctly messaging customers on the right channels can bridge the information gap and help your shop convert website visitors into paying customers.
Online shopping has changed the way that consumers behave. With the rise of sites such as Amazon, eBay and Etsy consumers now expect the same effortless experience at your shop. Convenience now tops the list of consumer expectations and businesses that aren’t catering to these expectations will be passed over for those that do. In this webinar, we will discuss how your business can compete in today’s convenience economy and meet the expectations that consumers now have.
While advanced driver-assist systems might be making life easier for drivers, they're making things much more complicated for collision repairers. More than 80% of vehicles sold in the U.S. today have an OEM position statement with pre- and post-repair scanning identified as an important step in the repair process. This free webinar will cover many topics about scanning - such as why you should scan, what OEM position statements are, your options for billing, and more.
In this webinar, we will discuss how using messaging to augment your service will significantly boost your customer service, while vastly increasing revenue. We'll also give you tips and tricks for implementing a messaging strategy that works best for your business.
Inventory management is basic in concept, but when it comes to building and executing a plan it is easy to get overwhelmed. This webinar will cover why shops should use an inventory management system, how to find the right solution, and how to sustain a system once it is in place.
Shops that are winning are providing consumers with a number of different options to connect and drive them to the physical location, including text, web chat, email, phone, and others. Over the course of this webinar, we will discuss the typical customer journey and show you how an omni-channel strategy can improve the experience and drive more business.