The online and offline worlds are colliding. Customers carry pocket-sized computers everywhere they go, but that doesn’t mean that face-to-face interactions in the collision shop aren’t just as important as those online.
Register now to learn some best practices for interacting with your customers online and offline to create a memorable experience, win customers for life, and improve your bottom line.
-How to make the most of every interaction
-What you can do to leverage technology to win more customers
-Best practices for retaining your customers
In this webinar, we will be discussing how the modern collision customer journey has changed, what shops can do to leverage convenience and win more customers, which tools can help your business adapt to meet your customers' demands.
During this webinar, we will discuss updates on the new OSHA regulations that apply to the body shop industry and how these regulations will affect your business/job. Learn how to protect your workers and yourself by providing a clean, safe working environment, educational resources, as well as the right personal protection equipment.
The best way to get more customers (based off of closing rate) is when someone first comes through your website. Yet many shops are still having trouble converting website visitors into actual paying customers. Join us for a free webinar where we will discuss how correctly messaging customers on the right channels can bridge the information gap and help your shop convert website visitors into paying customers.
Online shopping has changed the way that consumers behave. With the rise of sites such as Amazon, eBay and Etsy consumers now expect the same effortless experience at your shop. Convenience now tops the list of consumer expectations and businesses that aren’t catering to these expectations will be passed over for those that do. In this webinar, we will discuss how your business can compete in today’s convenience economy and meet the expectations that consumers now have.
While advanced driver-assist systems might be making life easier for drivers, they're making things much more complicated for collision repairers. More than 80% of vehicles sold in the U.S. today have an OEM position statement with pre- and post-repair scanning identified as an important step in the repair process. This free webinar will cover many topics about scanning - such as why you should scan, what OEM position statements are, your options for billing, and more.
In this webinar, we will discuss how using messaging to augment your service will significantly boost your customer service, while vastly increasing revenue. We'll also give you tips and tricks for implementing a messaging strategy that works best for your business.
Inventory management is basic in concept, but when it comes to building and executing a plan it is easy to get overwhelmed. This webinar will cover why shops should use an inventory management system, how to find the right solution, and how to sustain a system once it is in place.
Shops that are winning are providing consumers with a number of different options to connect and drive them to the physical location, including text, web chat, email, phone, and others. Over the course of this webinar, we will discuss the typical customer journey and show you how an omni-channel strategy can improve the experience and drive more business.
No matter the size of your operation, the source of your materials makes a big difference to your shop's efficiency and your bottom line. Whether you've been using the same suppliers for years, or you frequently re-interview your vendors, this webinar will teach you how to find the best material source for your collision shop.
While it is often overlooked, material management has a direct influence on a shop’s bottom line. The optimum balance is achieved when a shop has what it needs, when it is needed. This webinar will equip you with knowledge on how you can take control of your materials, improve profit, and reduce spending.
Online reviews are the new word of mouth. They play a significant role in how consumers ultimately find and choose your shop. In this webinar, we will cover how online reviews improve discovery by boosting your local SEO ranking, driving traffic to your storefront, and influencing purchase decisions. We’ll also identify ways that online reviews can impact the lifetime value of your customer and how you can use feedback from reviews to improve operations and drive efficiencies.
Phone and email are no longer a sufficient way to maintain contact and interact with your customers. Many of your customers are much more comfortable communicating via text or other messaging apps. Body shops that aren't catering to these differing communication preferences could be left behind. In this webinar, you will learn how using messaging will significantly boost your customer service while increasing revenue.
In this presentation, you'll learn to identify key points in the body shop research experience where your customers are most open to influence so you can better engage with them. You'll also walk away with real clarity on the importance of interacting with the customer on their terms, and how increased interaction can provide valuable insights into improving your business.
Learn best practices for compressed air systems in your body shop. You'll learn about the components of a compressed air system, find out how you can keep energy costs in line, and how to prevent costly re-work from contaminants in your compressed air supply.
Word of mouth is your best form of marketing, and it’s especially important in today’s digital world. Learn how positive online reviews can help you increase word of mouth for your shop -- and ultimately drive more revenue. Find out how reviews impact your local search ranking, and pick up tips for collecting hundreds of reviews.