Bob Collins, Author at BodyShop Business
You Choose, You Lose?

“Why don’t insurance companies offer two different policies? If they had an OEM parts policy and an A/M parts policy, consumers could choose which one they wanted and when they wrecked, they couldn’t say anything about using A/M parts since they chose that policy. Wouldn’t this solve a lot of problems for collision repairers?” –

Busting at the Seams

Growth isn’t as important as retaining quality and, most importantly, profitability.