Examining DRP Contracts
State Farm’s decision to move to a single Select Service direct-repair program has the collision world abuzz – so this is exactly the right time to talk about all DRPs and what a shop truly receives and incurs by joining an insurer’s repair network.
Is There Still Money in Glass Repair?
A variety of factors have made in-house glass work less profitable, but some shop owners still make it work. Is it right for you?
May the Best Parts Supplier Win: “Aftermarket” Parts
As I continue my “learning” curve in this industry, one of the most intriguing debates I’ve heard is the one involving “aftermarket” parts. On the mechanical repair side of the automotive aftermarket, the term “aftermarket” has nowhere near the stigma it does across the collision repair industry. Often, I’ve wondered, “Why?” There was a time
Bullied No More: Learn How to Counter Intimidating Negotiation Techniques
“My way or the highway” negotiation techniques have intimidated the repair industry long enough. Learn how to counter them.
Working with Tailor-Welded Blanks
It’s important to identify the unique repair-and-replace considerations these new components create to avoid causing additional damage to a component when pulling it.
DRPs, Here We Come? Handling All the Paperwork
Handling all the paperwork that comes with being on direct-repair programs doesn’t scare us. Let me tell you why. Part 3 of a year-long series.
Profits: Not A 4-Letter Word -You Can Only Learn Lean By Doing.
Speed Is the Key When attempting to create a continuous flow between all the steps in your process, the areas where work doesn’t flow at the pace the customer is pulling will become obvious, forcing you to correct them immediately. by John Sweigart It has always been — and continues to be — difficult explaining
Profits: Not A 4-Letter Word: State Farm’s New Pilot Direct-Repair Program Impacting Shops
State Farm’s new pilot direct-repair program is impacting shops large, medium and small. And the bigger the shop, the bigger the hurt. Canada’s Boyd Group Income Fund — operator of Boyd Autobody & Glass and Gerber Auto Collision & Glass in the United States — recently announced that they expect to be impacted $431,555 to
What’s the Goal of any Business? To Make Money
I’ll add a couple of caveats to that.
The Old Blame Game
There’s been a lot of talk lately about a law firm representing Progressive Insurance Company asking an Illinois shop to reimburse the insurer $141.45 for a rental car — due to the shop causing unnecessary repair delays.
Leading You Through the Storm
It’s no secret our industry is undergoing a phenomenal phase of change. Here at BodyShop Business, we too are changing right along with you. Some changes are obvious, such as new managing editor Jason Stahl joining our staff for this issue. But most others are less obvious, and I’d like to bring a few to
Repairing Hybrid Electric Vehicles
Question answered by: Mike West Recently, the Sierra Club — the environmental organization that acts as the world’s conscience when it comes to issues like protecting the spotted owl, old growth forests and, of course, global warming — weighed in with a press release titled, “The Next Big Thing From Detroit.” No, it wasn’t about
