Re-Inventing Collision Repair
DCR Systems is using standard operating procedures to drive consistency, quality and continuous improvement.
DRPs, Here We Come?
With standard operating procedures in place that support our team vision, our DRP goals may be attainable. Part 7 of a series.
Examining the State of the Industry
Too many shops, not enough work, not enough profit, too much insurer involvement and not enough business expertise on the part of shop owners are all contributing to the sorry state that is the collision repair industry.
Profits: Not A 4-Letter Word -You Can Only Learn Lean By Doing.
Speed Is the Key When attempting to create a continuous flow between all the steps in your process, the areas where work doesn’t flow at the pace the customer is pulling will become obvious, forcing you to correct them immediately. by John Sweigart It has always been — and continues to be — difficult explaining
Going Head to Head
Collision repair consolidators seem focused on customer service as opposed to offering insurance companies even lower repair costs. They’re also concentrated on honing their operations to a razor sharp state of efficiency (which, incidentally, will lower repair costs).
Standard Operating Procedures – Working Smarter, Not Harder
Maximize productivity by standardizing “best practices” across your organization. “Since we started truly implementing standard operating procedures, it’s a statistical fact that I only spend two hours a week in three locations and that we grew from five employees to 50 in a four-year time period,” says Troy Gates, owner of a three-shop operation called Gates