DRPs, Here We Come? If We Want Our DRPs, Insurers Need to Respect Us
After a short period of kowtowing to insurers, we came to our senses and realized that if we want our DRPs, insurers need to respect us. Enter: our “house rules.” Part 2 of a year-long series.
Going Head to Head
Collision repair consolidators seem focused on customer service as opposed to offering insurance companies even lower repair costs. They’re also concentrated on honing their operations to a razor sharp state of efficiency (which, incidentally, will lower repair costs).
A ‘How-To’ Guide for Increasing Labor Rates, BodyShop Business, February 2006
Rather than belabor the exhaustive list of reasons labor rates need to rise, let’s focus on what type of market conditions act to create higher – or more frequently increasing – prevailing rates in individual markets. By Tigger (from his view in the Thousland Acre Wood) No one in the collision repair industry would argue
Standard Operating Procedures – Working Smarter, Not Harder
Maximize productivity by standardizing “best practices” across your organization. “Since we started truly implementing standard operating procedures, it’s a statistical fact that I only spend two hours a week in three locations and that we grew from five employees to 50 in a four-year time period,” says Troy Gates, owner of a three-shop operation called Gates
Quality Is Not Subjective
So what if the guy down the road will do the repair the wrong
way for less money? Don’t fall into the “locally acceptable quality” trap.
Thoughts from the NACE Show Floor
Business has been bad lately. Real bad. So I went to NACE
looking for some inspiration and insight — and I got it.
Lowering Your Overhead
Earning money is one thing. Keeping it is another. You’d be surprised what shops can do to reduce overhead besides raising door rates
Will Insurers Eventually Purchase All Parts Directly from OEMs, Eliminating Shop Profits on Parts?
I’m going to play the devil’s advocate and say, ‘Yes, but only if we continue in our present path of doing nothing to stop them.’ We wouldn’t even be discussing this problem if all shops realized that the repair contract is between you (the shop) and the vehicle owner. Contrary to common, but misinformed belief,
Eyes Wide Open: Two Techs Make the Transition from Shop Employee to Shop Owner!
With 60 years of industry experience between them, these two techs decided it was time to make the transition from shop employee to shop owner.
Barking up the Wrong Tree: Contact Your State Attorney General with Insurer-Related Complaints.
Because state insurance departments are merely taxpayer-funded bodyguards for the insurance industry, you need to contact your state attorney general with insurer-related complaints.