Antitrust
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.
Movers and Shakers: Kevin Caldwell
Kevin Caldwell discusses his hopes for the industry, his concerns about third-party influence and his inability to remember punch lines. Hard work is nothing new to Kevin Caldwell, vice president and COO of Autobody by Caldwell in Laguna Hills, Calif. Whether he was scrubbing pots and pans at a small restaurant, delivering the local paper
Let Your People Grow
When properly motivated and directed, employees drive the processes that result in quality, innovation, efficiency and customer satisfaction … a.k.a. your shop’s success.
Is the Industry Suffering from Widespread Billing Fraud and Repair Defects
Editor’s Note: Some background: In 2000, California’s Department of Consumer Affairs, Bureau of Automotive Repair (BAR) launched an Autobody Inspection Program after Gov. Gray Davis signed legislation (2000-S.B. 1988) requiring the BAR to conduct a pilot program to determine the extent of autobody fraud in the state and to then recommend solutions to the legislature.
Love (to Undercut) Thy Neighbor
“It seems like shops are more obsessed with competing than with working and sticking together, so how will we ever better the industry for ourselves?” – Dennis Terry, technician, Hilltop Auto, Cabot, Ariz. The fact that insurers work so hard to control the consumer explains one of the reasons why shops don’t “stick” together. Shops
A License To Repair
"Why isn’t it mandatory for all collision techs to be licensed?" — Don Marshall, manager, Fresno Chrysler/Plymouth, Fresno, Calif. The collision repair industry is the ultimate example of irony and paradox. In most (if not all) states, the damage appraiser needs a license to prove he’s capable of determining the cost and procedure of repairing
Antitrust in Insurer- Repairer Business Relations
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.
What Regulations Do Body Shops Mostly Break?
Both the EPA and OSHA respond.