Overcoming Roadblocks
Three men – Bob Anderson, Jerry Kottschade and Joe Sanders – have devoted a great deal of time over the years to assume positions of leadership within their chosen field.
Keeping the Towel
Small-Shop Burdens…..and a Turnaround!
One Man’s Ad Plan
Every year, when my paternal relatives gather for a reunion, Aunt Shirley tells the embarrassing story of when I – just back from gymnastics camp – decided to do a cartwheel on the picnic-table bench. After losing my balance, I knocked a pitcher of fruit punch into my grandmother’s lap and landed bottom-first in a
Get It Straight: Alignments
Customers these days are pickier than ever about the work performed on their vehicles – and alignment isn’t an exception. If customers aren’t satisfied with how their cars ride, steer and handle after driving them out of your shop, you’ll likely see those customers again – for the redo.
Constructing Solid Supplier Relationships
The notion of building a partnership with someone who is selling you something is foreign to a lot of people.
When the Goan Gets Tough: the Goan Body Shops
The age of refinish technology has yet to dawn in India. With a population in excess of 900 million, labor is cheap and plentiful and money is scarce. Needless to say, specialized collision-repair equipment is virtually nonexistent. Although India has only 5 million cars and CVs, the demand for collision-repair shops is high. The roads
Working on Alternate Vehicles: Some Solutions
Check out the following technical trouble spots and tips.
Learning to Learn
If you would say to the typical collision-shop owner or technician, “You can have anything you want to improve shop productivity”, what do you suppose the most common answer would be? Chances are, it would focus on some new technological advance in equipment or tools.