Fax Scam Latest to Target Body Shops
A scam involving fraudulent faxes to body shops has police on alert in Saskatoon, Canada, and similar scams carried out by e-mail and phone have continued to plague shops all over North America throughout 2009. The Saskatoon Police Service Fraud Section said this week it has received complaints from body shops regarding a fax they’ve
FCC Says IP Relay Scam Calls Can’t Be Blocked
The California Autobody Association (CAA) warned its members in its most recent newsletter that potential phone scams involving IP Relay phone services are still going strong, and the calls can’t be blocked because of Federal Communications Commission (FCC) regulations. The scam goes as follows: a call is placed to a body shop through IP Relay,
New York Association Urges AG to Halt Insurer Suppression of Rates
Apparently opting to strike while the iron’s hot, Mike Orso, president of the New York State Auto Collision Technicians Association (NYSACTA), has written a letter to New York Attorney General Andrew Cuomo urging him to act against insurers following the New York State Department of Insurance’s discovery that some insurers have violated state law when
COVER STORY: The New DRP
Without significant changes to current direct-repair programs, all parties involved are stuck with a system that has become a fertile garden for corruption, abuse, extortion and inefficiency.
Body Shop Owner and Sons Create Web Site to Sell Scrap Parts
Gary Miller has been in the collision repair industry for over 30 years, and he knows it’s a rough go. That’s why when he worked in the shop side-by-side with his two sons, Casey and Chris, he would tell them afterward to go find a cleaner job. Both of them listened, with one (Chris) becoming
Reader Question
Is a company legitimate if it’s willing to refer work at a 5 percent commission taken from the customer’s deductible?
Speak Up! Communication with Customers
It was all due to an unfortunate misunderstanding — three elderly ladies standing in front of my desk accusing me of overcharging for a repair and giving me an earful. (Not something I’d ever like to repeat.) But I could’ve avoided the situation entirely and saved my customer grief if only I’d communicated better.