Not So Random Acts of Kindness
You can’t sit back and wait for people to beat a path to your door – you have to get their attention any way you can. (This doesn’t mean light yourself on fire and dance around your parking lot!) Thank-you notes, kind words and doing little things that other shop owners don’t will attract customers, improve business relationships and keep you out of the burn unit.
Reaching New Heights: Separating Types of Painters
What separates the average painter from an extraordinary one? The “best of the best” pay meticulous attention to their technique, gun maintenance, gun selection – and everything else involved with painting a vehicle. In fact, the best paint techs are scientists, students, sleuths, housekeepers and dancers all rolled into one.
Gimme, Gimme, Gimme: Better, Cheaper & Faster
Years ago, the belief in business was that you could provide a product better, cheaper or faster — pick two. But to achieve success today, you must offer all three. Customers expect more, for less money and want it yesterday.
The Tale of One Shop Continues
…with Paul and Teresa Slate