Learning to Learn
If you would say to the typical collision-shop owner or technician, “You can have anything you want to improve shop productivity”, what do you suppose the most common answer would be? Chances are, it would focus on some new technological advance in equipment or tools.
Productivity Feeds Growth: Zara’s Collision Center
Ahhhh! The smell of a smoldering steak … The air is filled with its spicy aroma … You’re getting hungry, very hungry, aren’t you? This isn’t the description of a favorite restaurant or a backyard feast, but instead, of a once-a-month lunch at Zara’s Collision Center in Springfield, Ill.
Senior Service
The focus of automotive service – now and in the future – is to meet or exceed the needs of all customers. When it comes to a reality check, many of us would fall short of the mark when it comes to dealing with our senior-citizen customers.
Think BIG
The honeymoon was definitely over when Darryl "The Moose" Johnson returned to a demolished home. The Dallas Cowboys fullback, while vacationing with his bride, was having a tree removed from his yard. Taking the tree out in sections, a 195,000-pound crane picked up a hunk too large to hold, swung to the center of the
Insurance Involvement
The collision-repair industry has seen many on-going changes. One aspect of change has been the growing involvement of insurance companies in the industry. We asked body shop owners and managers across the nation the following questions: “How
do you feel about the growing involvement of insurance companies”.
in the collision-repair business?" and "Has it affected
your labor rates? If so, how?"