DRPs: Don’t Go Away Mad, Just Go Away
Since so many changes are taking place on the repairer-insurer-consumer horizon, all anyone can do is speculate about the future. Not being a betting man (I’ve never even bought a lotto ticket), I’d venture that the answers to Bill O’Keefe’s questions might be “yes” and “no”–but not necessarily in that order. At a recent NACE,
The Federal Government in Your Shop
Most average-sized shops find it difficult to follow the barrage of constantly changing regulations issued by government agencies. But there is hope. Implementation of a Compliance Management Program helps management transform data into useful information, integrate business processes and achieve consistent compliance.
Cut It Out: Car Inspections Showed that He Billed for Parts He Didn’t Replace
All my Barbies were bald. I was seven, armed with scissors and not afraid to use them. What little I knew about cutting hair, I’d learned from my mother – who also completely lacked any sort of God-given haircutting skills and who’d been torturing me for years with “Mom” haircuts. (I still have a hard
A List of Five Suggestions from Repairers to Insurer
1. Hire people with experience instead of college kids who’ve never been around cars.
2. Stop steering and stop lying.
3. Pay for necessary operations and materials to properly repair vehicles.
4. Don’t take so dang long to approve supplements.
5. Accept the fact that it costs money to repair an accident, and quit trying to cut corners.
Build Relationships to Build Your Business
What are shops now doing to bring in customers?
Community Spirit: Body Shops Giving Back to the Community
From sponsoring a little league team to repairing vans for non-profit agencies to collecting food for the hungry, body shops across the country are giving back to their communities — and getting business in return.
Your Questions Answered
Searching for solutions to common shop layout problems? Search no more. These expert suggestions may be just what you need to solve your blueprint blues.
Going to the Spraybooth: Downdrafts
Ten years ago when Myra McConkey first laid eyes upon Michael McConkey, he was standing in a spraybooth – “One of those old, old ones,” she says. A crossdraft?
“Yea, a crossdraft!” – covered in paint, hair matted to his head.