The Tale of One Shop Continues…
…..with Paul and Teresa Slate
Masking Methods
Masking a vehicle in preparation for painting typically takes more time than does the actual painting – which means a good masking technique is one of the real secrets of the professional-refinisher’s trade.
Creative Recruitment
Your right arm. How important is it to you? An independent body shop owner recently said he would give his to find one good technician. If people are willing to give up body parts, you know things are bad!
Get Involved: SAE
A new organization called the Service Technician Society (STS) is being formed for people who make their living fixing and maintaining vehicles.
Learning to Learn
If you would say to the typical collision-shop owner or technician, “You can have anything you want to improve shop productivity”, what do you suppose the most common answer would be? Chances are, it would focus on some new technological advance in equipment or tools.
Utah Valley State College
Striving to meet today’s increased demand for qualified technicians, collision-repair instructors at Utah Valley State College (UVSC) in Orem, Utah, are working to bring together students and the industry.
Pennsylvania College of Technology
Pennsylvania College of Technology has one of the oldest automotive programs in the nation, dating back to 1920 when the institution – then a local technical institute – served to educate World War I veterans in servicing automobiles.
Lining Their Pockets with Profits: Profit Centers
With rising competition and declining profits, many collision-repair shops are adding profit centers to boost their sales.
Productivity Feeds Growth: Zara’s Collision Center
Ahhhh! The smell of a smoldering steak … The air is filled with its spicy aroma … You’re getting hungry, very hungry, aren’t you? This isn’t the description of a favorite restaurant or a backyard feast, but instead, of a once-a-month lunch at Zara’s Collision Center in Springfield, Ill.
Senior Service
The focus of automotive service – now and in the future – is to meet or exceed the needs of all customers. When it comes to a reality check, many of us would fall short of the mark when it comes to dealing with our senior-citizen customers.