Inflated Egos: ‘Head’ for the Hills!
Shops with prima-donna techs suffer from reduced morale, teamwork and, ultimately, production. If you’re ignoring these big-headed bullies and hoping they’ll go away or, worse yet, catering to them, you are your shop’s own worst enemy.
Chasing the Dream: Transition from Technician to Shop Owner
Making a successful transition from technician to shop owner is possible – provided you realize that you’ll need a completely new set of skills to manage a shop.
Shrewd Player, Poor Payer: Progressive’s “Concierge” Program
Despite Progressive’s hardball reputation, it’s had no trouble recruiting shops for its “concierge” program – which eliminates all shop/customer contact and makes Progressive liable for repairs.
Car Quarter Panel Installation
There are instances when using a used quarter makes sense – but only when we’re getting paid for all the necessary prep time involved.
UV Coatings: Curing at Light-Speed
Increase productivity and boost your bottom line. UV curable coatings reach full cure in two to three minutes – and that’s with no mixing, virtually no VOCs and no heat.
Disposable Cars?
More repair-friendly vehicles don’t appear to be in our future, equating to fewer vehicles being repairable and those that aren’t totaled costing more to repair.
The Best Definition of Leadership
No subject generates more discussion than the topic of leadership. The bookstores have shelves full of titles claiming to be the answer for how to become an outstanding leader. There are thousands of men and women who make their living conducting seminars and selling videotapes on superior leadership tactics. Many of the world’s most able
Through the Looking Glass – Head First?
Considering the complex nature of collision repairs compared to those of glass, it’s debatable whether networking collision shops will be doable. It’s also debatable whether networks are in the best long-term interest of the collision industry, consumers or even insurers.
No Supplements Allowed
My techs stopped speaking to me for a while, but once they started reaping the benefits ($$$) of our new system for heavy hits, they liked me again. And I liked the fact that my shop was more efficient and profitable.
Shop Profile: Cornering the Luxury Market
This shop owner knew what he wanted and got it: a thriving
business that repairs high-end vehicles and doesn’t compromise on quality.
