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The “Big 3” Interview

Reps from Ford, GM and DaimlerChrysler speak candidly about their plans, their problems and their predictions for the collision repair industry.

The Spanish Experience: Spain’s Collision Repairers

Like bulls in a bullfight, Spanish collision repairers struggle to stay alive. But, as their country and their country’s way of doing business changes, they’ll need to assume the role of matador if they wish to take charge and survive.

Streamlining the Industry

Collision repair has been a fragmented and inefficient industry for years — but consolidators are hoping to change all that.

Deep in the Heart of Texas: The NACE Convention

Round ’em up and move ’em out! NACE is headed for Dallas!

Insurer-Related Profile: Relationships with Insurers

Some shop owners got mad, some got even and some didn’t even get mad.

The Two Faces of Japan

From ancient Shinto temples to modern-day skyscrapers, the Japanese relish technology, yet revere tradition. But with Japan’s collision repair industry changing with the times,
will the Japanese people also deviate from tradition to fight for their industry’s autonomy?