Suing as a Solution?
My lawyer friend told me that all parties involved in the collision repair industry are still trying to get away with all they can because there haven’t been enough lawsuits yet. I explored that theory and found he may be right.
Soaring Energy Costs Fuel a Quiet Crisis
If our rates and charges are too low to sustain our businesses, then we must pass our costs on to the market and raise our prices — immediately
Spotting Trouble: Arbitrary Changing of Paint Times
Been asked by an adjuster to change the paint time on a panel? If insurers would pay for the prep and want a spot paint – and as long as the hours equal the full time – shops might embrace the procedure. Since that’s not happening, shops need to learn how to justify their estimates.
DRPs: Our Business Skills
Stop the finger pointing. How well we do in this trade has a lot more to do with our business skills than with how “bad” insurers are. In fact, direct-repair programs have, dare I say it, made many shops more efficient and profitable. It was more than 40 years ago, but I still remember sitting
Repairs that Pay
Most collision repair professionals – the frame guy and the painter all the way through to the manager and the owner – take pride in repairing automobiles correctly for their customers. Not many people in any business are so cold and callused that they can sell a product or service they believe is
The Magic Behind Making a Manager
“Working together is the most important thing we do. To accomplish this, you need good management. How can you find and groom a shop manager who’ll foster teamwork and create a productive environment?” – Brandon Mitchell, assistant shop manager, Elliott Chevrolet, Athens, Texas
Behind the Paint: History!
Mistakes, World War II, foreign invasion and guinea pigs all played a part in the history of automotive paint. Who said history had to be boring?