What Is Your Auto Body Shop Business Worth?
Just about every shop owner has thought about it. I’m talking about what the worth of their business would be in a sale. What is yours worth?
Service King Opens 40th Dallas-Fort Worth Repair Center
Service King Collision Repair Centers announced the company has officially opened a brand-new 22,000-square-foot facility in the Dallas-Forth Worth metroplex, which is its 40th repair center in that area.
The Perfect Storm of Technology, Materials and Tech Shortage
A perfect storm of changing automobile technology, new materials and a shortage of experienced, quality-minded technicians is brewing.
Fix Auto USA Announces Six New Locations
Fix Auto USA announced it has added six franchise locations, bringing its total number of locations to 132.
CARSTAR Talks Future Growth After 600th Store Milestone
According to Collin Welsh, director of Canadian franchise development, CARSTAR, the company plans to have a total of 1,000 locations in three years across North America.
Auto Body Employees: The Engaged vs. the Disengaged
Every time I hear about an employee leaving us, it hurts. I ask myself, “What did we do wrong?”
Five Ways to ‘Wow’ Your Collision Repair Customers
A great-quality repair is expected; a “wow” customer service gesture isn’t.
Focusing on a “Total Quality” Experience in Your Auto Body Shop
The meaning of quality in the auto body industry has evolved to include customer experience, the workmanship and time it took to complete the repairs, the car rental and the manner in which the claim was settled with the insurance company. This is “total quality.”
Simple Repair Job Convinced MSO to Develop Procedures for Scanning, Diagnostics and Recalibration
One of our good customers got in a very minor accident with his new Honda Pilot. The job was a simple one: Replace the bumper, right front fender and door mirror, and repair a small dent on the door.
Employees: The Lifeblood of the Auto Body Business
We consider our employees the lifeblood of our business, but finding, retaining and developing the best employees is one of the most difficult challenges we face in all of the markets we serve.
Finding Your Body Shop’s Competitive Advantage in a Changing Industry
Our business philosophy and strategy has taken us from the one 5,500-square-foot shop Dad started to the 17 locations we currently serve throughout New York.
Build a Culture of Continuous Improvement in Your Auto Body Shop
Our strategy for achieving and maintaining a culture of continuous improvement and teamwork starts with the fact that every improvement requires change.
