Editor’s Notes 2.0: Dream State
I had a nightmare the other night. I dreamed that I got in a collision and visited a body shop to fix my vehicle. And then I saw the repair…
Editor’s Notes 2.0: Nice and Smooth
Driving to work this morning, it occurred to me that there are some life lessons in resurfacing roads: You have to go through hell to get to heaven.
Editor’s Notes 2.0: Cocktail, Anyone?
It’s always interesting when I go to cocktail parties and people ask, “What do you do?” What I usually tell them is, “I write about body parts.”
Editor’s Notes: Order Up!
Occasionally I rant about poor customer service I get at businesses outside of the collision industry, hoping that we can perhaps learn a lesson and apply it to our own businesses. So here I go again.
Editor’s Notes: Sibling Rivalry
My sister got a 2017 Mercedes GLE350, and I told her, “God forbid you ever get in a collision with this vehicle, but if you do, please contact me first before selecting a collision repair facility.”
Editor’s Notes: In With the New
BodyShop Business recently gave its homepage a facelift, with the goal of improving the user experience.
Editor’s Notes: A Riveting Tale
One of our readers recently reached out for help regarding the repair of a Ford F-150, and the assistance he received from fellow shop owners was very encouraging to me.
Editor’s Notes: Putting the ‘I’ in Integrity
American Honda’s first-ever Collision Repair Integrity Event at the American Honda Training Center in Mount Laurel, N.J., was a sellout.
Editor’s Notes: What Does the Future Hold?
Will I adjust to a new car that is essentially a computer on wheels? Will everyone adjust? Only time will tell.
Editor’s Notes: 24 Months
You only have 24 months to ditch your old business model. This is the sobering message Steve Feltovich opened up with at the Sherwin-Williams EcoLean Workshop held June 28-29 in Charlotte.