SEPTEMBER COVER STORY: Crash and Spurn
Auto repairs rank among the highest incidences of
consumer complaints in nearly every state. How can this be if insurers that perform post-repair inspections are doing those inspections well?
Customer Care to the Max
Fred Haas Collision Center earns accolades through a customer-centered approach and continual process improvement.
Would Your Work Pass an Auto Safety Expert’s Test?
Many post-repair inspectors are finding that collision repair shops’ work isn’t up to snuff. And that can lead to a liability nightmare, not to mention the end of their businesses.
9 Steps to Protect Your Shop from DV Claims
Post-repair inspectors, on average, see proper repairs one time out of every 100 inspections. Sloppy repairs are on the rise – and due to insurers forcing shops to carry liability insurance policies often exceeding $1 million, so are attorneys looking to hold shops accountable.
Build a Better Mousetrap, and the World Will Beat a Path to Your Door
7 strategies for quality-driven shops to maintain profitability in a marketplace fixated on “fast” and “cheap.”
10 Tips for Eliminating Repair-Related DV
Figuring dimished value.