I Guess Henry was Wrong!
How the major paint companies are responding to the Xirallic shortage caused by the disaster in Japan.
Succession Planning: Where Are You Headed?
I know many of you out there are not going to like the subject of this column because it deals with something you probably don’t want to think too much about. But I believe it’s extremely important, and so I’m going to do my best to try to get those of you who have so
The Fickle Pickle
I would like to start off this month with a quirky and unsettling statement: “Customers are fickle.” There. I said it. To some, that may seem obvious. Others probably haven’t thought much about it. For those of you who know what I’m getting at, you’re on your way to overcoming the problem. For the rest
Change Is Good!
Well, all the controversy is over. NACE is moving to Orlando, Fla., in 2011. There certainly has been plenty of talk about it, and now we can all get to the business of planning for this upcoming event. I applaud Ron Pyle and others at ASA for making the decision – and I also commend
Advice from a New Guy
Happy New Year! I hope 2011 turns into a great year for all of us in the collision repair market. The New Year is an excellent time to evaluate where we’re planning to go and make any adjustments or changes that will help us accomplish our goals. This is the time to think about your
Get the Right Tool
I know this column will seem a little simple to most of you, but I felt it was a subject that was worth revisiting. Besides, it gave me a reason to update all of you on my little project. But before I go any further, I want to wish all of you a happy and
Why the Customer is King
BSB Publisher Scott Shriber finds inspiration in a fast-food window.
Don’t You Feel Smarter?
The 2010 BodyShop Business Conference that was held Sept. 17-18 in Indianapolis is now just a memory, and as I look back on it, I realize that for everyone who participated in the event, it should be a memory of learning and enjoyment. As a bonus, the weather cooperated nicely and enabled us to see
Class Is In Session
chool and conducting our business lives. Fall is the time when we should be checking to make sure we’ve been achieving all of our goals for the year. It’s the time when we should be making any final corrections and keep working our plans for the year. It should also be a time when we
Rooting for a Sellout
I think that most of you who read my column every month realize that I try to write about issues that can positively impact your businesses or make you think about things that can have a positive effect on you or our industry in general. Editor Jason Stahl handles most of the controversial topics and/or
Show ‘Em Some Love!
Remember to love the consumer and make them love you.
Publisher’s Perspective: Harnessing the Internet
At several recent industry conferences I attended, social media was the topic of much conversation. Everyone wanted to know what this new phenomenon is and should they be doing it. I think the discussion warrants a closer look at the Internet, which is, of course, the medium that social media exists within. Any discussion about