Sold
Do you ever wonder what happens to body shop owners who sell their businesses? Where do they go? What are they doing now? Perhaps more importantly, what leads these folks to put their shops on the market and are they happy now?
Do You See What I See
Does anyone find it the least bit surprising that the general public doesn’t trust the collision industry?
In a State Over Allstate
ermarket parts as possible, and if there’s any question or disagreement, “See us in court!” I have a database of more than 50 insurers that I dealt with last year. We’re near a naval base and get people with insurance companies from every corner of the country. Without a doubt, Allstate is the most difficult
‘I Ran to Fight for the Little Guy’
Richard “Rick” Impallaria of the Maryland House of Delegates.
Would You Join a DRP Like Progressive’s Concierge Program?
mad or they might shut you down. We’d be a part of the insurance industry, not the auto collision industry. If all insurers went with this type of program, it would destroy our industry as we know it. My mother said change is good, but in this case, I’m not sure it’s good at all.
How to Make $4, 000 More a Year
Let’s see if this sounds at all familiar … Come in to work, punch in, grab a coffee and talk with the guys about the game last night or how you bowled. Then it’s off to your little slice of heaven, and you figure out what to start on. Before you know it, lunch time
What’s Diminished Value Mean To You
As contentious an issue as diminished value (DV) has become in the insurance and repair industries, there’s a quiet revolution taking place in the claims business. Once limited to the owners of exotic cars, DV is now a phrase on the lips of ordinary people with damaged grocery-go-getters. And this flood of inquiries to claims
Unauthorized Practice of the Law: Are You Guilty?
Watch out when negotiating with insurance companies and appraisers.
Repairs that Pay
Most collision repair professionals – the frame guy and the painter all the way through to the manager and the owner – take pride in repairing automobiles correctly for their customers. Not many people in any business are so cold and callused that they can sell a product or service they believe is
Why I Drug Test Employees
er hired a private investigator who administered polygraph tests to determine how the pump disappeared and who was responsible. One employee – the most likely perpetrator – promptly quit. During the course of the investigation, however, it was learned that 16 out of 25 employees were regular drug users. And this shop had been suffering
Staffing Your Front Office
Front-office systems come and go. Some are too complex or based on inaccurate forecasts. Others were doomed by unrealistic expectations. But it’s not an impossible goal.
Training Techs – A Guide for the Do-It-Yourselfer
Our workforce is incredibly knowledgeable, skilled and talented. But this didn’t just happen. Someone had to train them; someone had to be their instructor or mentor. The ways people learned the craft are probably as varied as the number of techs out there. Schools trained many, but probably not as many as you might think
