Progressive’s Concierge program is the boldest action ever
taken by an insurer to mitigate the role a shop plays with the consumer. But what might the possibilities be if repairers employed some of these same strategies?
When one of my employees sued my shop manager for sexual harassment — along with me for not putting a stop to it — I was sure I’d done nothing wrong. Little did I know that my almost nonexistent company policy on harassment was about to be put to the test — and fail miserably.
The 24th annual NACE show brings an opportunity to explore 2,000 trade show booths, further your education, hang out with friends and maybe wake up with an empty wallet and an unwanted tattoo.
Since when did one single vendor set the pricing for OEM parts? And since when did we, as shop owners, stop buying OEM parts from our trusted vendors and start buying them from insurers’ “preferred” vendors — who actually charge us more?
At least that seems to be the thought process behind Progressive’s latest tactic. Undoubtedly the most despised insurer in the industry these days (Allstate once held the title), Progressive has clearly sunk to an all-time low: attempting to collect from body shops for what it’s calling “excessive rental.” Although repairers aren’t obligated to pay for
Eighteen years ago, this stay-at-home mom got an auto body shop in her divorce settlement. Today, the story seems funny. Back then, not so much.
Simply put, the objective of a lean business is to continually identify and eliminate waste. As waste is eliminated, more value is produced, which means a more efficient model.
If you’re going to hire a consultant, make sure he’s got collision repair industry experience. If not, you’ll end up with Jack #@*!.
Survey yields surprising results about shop owners’ and managers’ satisfaction with OEM, aftermarket and recycled parts suppliers.
Our second month in business, we landed fleet work with two major car rental agencies. We used this same strategy when visiting our first three insurance companies.