A shop should never rely on a single source to make a living.
“It seems like shops are more obsessed with competing than with working and sticking together, so how will we ever better the industry for ourselves?” – Dennis Terry, technician, Hilltop Auto, Cabot, Ariz. The fact that insurers work so hard to control the consumer explains one of the reasons why...
“Why don’t insurance companies offer two different policies? If they had an OEM parts policy and an A/M parts policy, consumers could choose which one they wanted and when they wrecked, they couldn’t say anything about using A/M parts since they chose that policy. Wouldn’t this solve a lot of...
If an industry expert could answer one question for you, what would that question be? (One catch: The question has to be collision-repair related. This eliminates the chance of our receiving any more questions like, “My wife says the only way to get my attention is to stand in front...
“Will non-DRP shops that fight to make insurers pay for everything be ahead in five years?” – Pete Kenney, manager, Black Diamond Auto Body, Las Vegas, Nev. That’s a tough question, one with no obvious answers carved in stone. This industry has changed so much in the last five years...
When this shop owner realized making money in the repair business wasn't getting any easier, he made some changes. Little did he know that adding bedliner installation to his shop's repertoire would open the door to a brand-new business. Could you do the same?
