Do Auto Body Shops Work for Consumers or Insurance Companies? – Part II
It’s important to understand the insurer’s limited role in the big picture of auto claims in order to fully know just who it is that collision repairers work for.
CSI: Playing the Game
CSI scores are not always fair, but utilized correctly, they can be a great force for good. And much of that starts with how it’s framed, explained and executed from the top.
Is Your Website STILL Not Mobile-Friendly?
For several years, I have preached about the importance of mobile-friendly websites. Now, Google has taken it to the next level, using the mobile view of your website to determine your mobile ranking. Here’s why that’s important.
Auto Body Employees: The Engaged vs. the Disengaged
Every time I hear about an employee leaving us, it hurts. I ask myself, “What did we do wrong?”
