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Sold: Ever Wonder what Happens to Body Shop Owners who Sell their Businesses?

The second part in our five-part series of “Bondo Tales.”

Globe Trotting: Collision Repair in 16 Countries

Despite the miles – and oceans – separating them, collision repair markets around the world aren’t as unique as you might think. In fact, a developing market will likely experience the same growing pains and challenges as did its more developed counterparts on the other side of the world. Collision repair shop owners experience similar

Market Pricing: Examining the Forces Behind It

independently of recessions and bear markets? Some industry leaders would say yes, they do. The reality is that body shop sales tend to follow meteorological trends rather than economic indicators. Hail storms and the shellacking of ice that some cities get in the winter do more to drive markets for body work than does the

Body Shop Fraud: A Question of Intent

A New Jersey body shop customer has some questions that no one, it seems, wants to answer.

What to Do When Sales Suck, Part I

While there isn’t always a quick fix for sagging sales, examining volume and production will reveal what went wrong – and what needs to be done to pull your shop out of the red.

Personnel Profile

That was then … An unthinkable thing happened on Jan. 14, 1914: Henry Ford had the audacity to raise Ford Motor Company’s minimum wage to $5 a day – and then, as if that weren’t enough, he allocated $10 million of the $25 million in company profits for his workers. This will ruin the industry,

An Ordinary Guy – an Extraordinary Decision

As Clint Arndt examined the Chevy Astro van, he knew almost instantly that it hadn’t hit a deer – though that’s what the driver claimed. Arndt’s years of experience (32 to be exact) and the fact that he repairs 10 to 15 deer hits a month at Wentworth Buick in Eugene, Ore., told Arndt that something was wrong … that someone had placed deer hair into the vehicle’s headlight area to make it look like the van hit a deer.

How Feds Dodged the Consent Decree in ’93

A group of shop owners – armed with reams of documentation and the 1963 Consent Decree – visited the Department of Justice in ’93 to provide what they considered proof of insurance industry wrongdoing. For whatever reasons, the DOJ dismissed their allegations, sweeping the Decree back under the rug. But how long can the dirt remain hidden?

A Reluctant Informer and the Hardest Hit

An Oregon body shop technician’s keen eye and decades of repair experience played a vital role in the apprehension of a driver responsible for the hit-and-run death of a 12-year-old girl. But it was more than knowledge of the job. It was his first-hand knowledge of knowing what it was like to lose a child.

The Fraud Triangle

Anticipating possibly getting something for nothing – and convincing themselves they’re entitled to it – repairers, insurers and consumers commit fraud on a daily basis, assuming that if they don’t get caught, no one gets hurt. But nothing comes without a cost.