Insurer Influence Still Repairers’ Primary Concern, SCRS Study Concludes
The results are in from the Society of Collision Repair Specialists’ (SCRS) second annual survey, and repairers have spoken loud and clear that they’re still concerned about insurer influence. The survey, conducted by CSi Complete customer satisfaction indexing, echoes the concerns revealed by last year’s survey. Some issues, such as "insurer dictating the repair," "lack of insurance field staff training," and "database
Decrease in Labor Day Travel Expected
AAA announced a projected decrease in the number of Americans traveling during the Labor Day holiday weekend. Overall, 320,000 fewer Americans will travel 50 miles or more from home this Labor Day holiday weekend (by automobile, planes and other modes of transportation) compared to last year, a 0.9-percent drop in travelers. This year marks the
NABC’s Recycled Rides Building Steam
The National Auto Body Council (NABC) 2008 Recycled Rides project – an initiative that hopes to donate 100 vehicles to 100 families in need on the Monday before Thanksgiving – is moving forward thanks to the cooperation of vendors across the United States. NABC credited Recycled Rides Vendor Coordinator Bruce Cooley of DuPont, Vehicle Procurement
Kentucky Repairers Grade Kentucky Farm Bureau Best, Progressive Worst
For the first time ever, the Kentucky Farm Bureau ranked higher than State Farm in a survey of over 400 Kentucky collision repairers. Also, the Kentucky Farm Bureau was the only insurer that didn’t receive a single “F” from any one repairer on its report card. In the survey, which has been conducted since 2000
Working on Hybrids: A Body Shop Primer
Hybrids account for only 1% of all U.S. light-vehicle sales, which actually presents a dilemma for shops: Because hybrids aren’t all that common (yet), shops aren’t as familiar with the potential hazards as they should be.
What’s Good for the Goose: A List of Preferred Insurance Companies
Take a gander at this idea: I have a list of preferred insurance companies that I steer my customers to. Not only have we been the reason many customers changed insurance companies, but we deal more now with the insurers we like — and less with the ones we don’t
Pump Up the Volume
Can you increase volume by 35 percent without compromising quality while still working within insurance companies’ guidelines? This shop manager says, “Yes.”
Pump Up the Volume
Can you increase volume by 35 percent without compromising quality while still working within insurance companies’ guidelines? This shop manager says, “Yes.”
No Fear: Developing New Business by Asking
Learn the right way to ask for business, and you’ll not only lessen your chances of being shot down, but you’ll increase shop profits, too.
Hey, Big Spender: Insurance Company CEO Salaries
Before you start believing that billion-dollar judgments against State Farm and other insurance companies will bleed them dry (fat chance) and necessitate premium hikes, check out the exorbitant CEO salaries these companies pay. With paychecks and stock options like these, insurers obviously have a money tree planted somewhere.