SCRS Members Identify Disturbing Trends Regarding Insurer Abuse
The Society of Collision Repair Specialists (SCRS) has been monitoring for some time the actions of a number of insurance companies and how their processes and procedures have affected collision repairers and, ultimately, their customers. During this review, SCRS determined that it was in its membership’s best interest to offer its position on questionable business
“What Am I to Do?”
It’s a familiar plea to me now. Whether it comes by fax, e-mail, telephone or the good ol’ United States Postal Service, the message is basically the same: “I’m a small, independent shop and I’m at my wit’s end. There are two or three shops in my area that get all the work, and I can’t get on a direct-repair program to save my life. What am I supposed to do?”
Are Aftermarket Parts Good or Bad for the Collision Repair Industry?
Point Counterpoint with Ronald Baker, Jr., and Tim O’Day
Power Steering
Insurers steering vehicles to their preferred shops has gotten out of control. But there are some action steps shops can take to counter its effect.
Troubled Times
Insurer profits are at record highs, and body shop profits are at record lows. Steering is rampant and labor rates are being suppressed. And repairers are supposed to get along with insurers?
The Unofficial Collision Repair Dictionary: Part II
Class is back in session, students, as we take another look at terms used every day at our shops to figure out their true meanings.
One Voice – Body Shops’ Business Climate
Body shop profits are being squeezed like never before, but not all repairers agree on the proper fix. One thing most repairers do agree on, however, is that more of them will have to do a better job of working together in order to effect change.
Turning Vendors into Partners
Identifying your vendors’ weaknesses and then helping them improve their businesses will improve your business as well.
Effective Job Descriptions
Effective job descriptions ensure that potential hires will know exactly what’s expected of them. And that, in turn, will result in them being happy and productive.
Antitrust
‘Antitrust’ is spoken of frequently in the collision repair industry but is still often
misunderstood. Here’s a clear definition of what it is and how it relates to insurer- repairer business relations.