The Best Definition of Leadership
Stop the Insanity! Once concessions reach a point where they don’t benefit you, maybe it’s time to “Just Say No.”
Keep This Job
Insurers are illegally trying to control the cost of repairs by steering consumers to particular shops, while at the same time, trying to distance themselves from any liability associated with negligent repairs.
Through the Looking Glass – Head First?
Considering the complex nature of collision repairs compared to those of glass, it’s debatable whether networking collision shops will be doable. It’s also debatable whether networks are in the best long-term interest of the collision industry, consumers or even insurers.
North Carolina Body Shops Rate Insurers
North Carolina insurance companies that pay for OEM parts and avoid high-pressure tactics faired far better in the 2004 Body Shop Survey of Insurers than those using steering tactics and strong-armed adjusters.
Renewing the Passion
People who’ve been writing bids, banging sheet metal and shooting color for most of their lives can end up indifferent and disgruntled. The “trickle down effect” may be just what you need to rekindle their love of the industry.
Shop Profile: Working Smart
Shop Name: Quality Collision Repair Inc. Location: Rockledge, Fla. Established: 1983 Square Footage: 6,642 Owners: Everette and Sandy Sharpe No. of Employees: 10 Repair Volume/No. of Cars Per Month: 60 cars per month Average Repair Cost: $1400 Shop Layout Working on his business – rather than in his business – has allowed this shop owner
OE Direct: Friend or Foe?
OED discounts OE parts, making them more appealing to the insurance industry and benefiting the repairer, who might have otherwise had to use aftermarket. But the forced vendor relationships, erosion of parts profits and possible insurer involvement are raising repairer eyebrows and concerns.
Pump Up the Volume
Can you increase volume by 35 percent without compromising quality while still working within insurance companies’ guidelines? This shop manager says, “Yes.”
Pump Up the Volume
Can you increase volume by 35 percent without compromising quality while still working within insurance companies’ guidelines? This shop manager says, “Yes.”
DRPs: Our Business Skills
Stop the finger pointing. How well we do in this trade has a lot more to do with our business skills than with how “bad” insurers are. In fact, direct-repair programs have, dare I say it, made many shops more efficient and profitable. It was more than 40 years ago, but I still remember sitting