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(Not) Just Horsin’ Around

OK. It’s Journalism 101, here folks. Dog bites man – not a big deal. Man bites dog – now you’ve got yourself a story.

Letters

Dear Georgina: I enjoyed reading your article on paint judgment times [Editor’s Notes, March, pg. 6]. I see more and more insurance adjusters’ estimates calling for blend within the panels on repaired panels. Allstate and Farmers have been the worst for taking advantage of this. Once Allstate wanted to repair a quarter panel for 12

The Rental Car Roller Coaster

I’ve been renting cars for 23 years. If you’re also thinking of getting into the rental car business, I’ve got two words of advice: Hang on!

The Jury’s In: Save their Deductibles?

They come in all shapes and sizes, but their goal is the same: They want you to save their deductible. Thirty years ago, deductibles didn’t seem to be such a big deal. In fact, 30 years ago, some insurance companies actually wrote policies with zero deductibles. In the late 1960s, I was an apprentice in

Shattered Market: The Body Shop Glass Business

NAGS list price discounts are increasing, labor payments aredecreasing and deals made behind our backs are eroding profitability. Still, you might want to consider performing your own glass installations since, ultimately, you’re the one shouldering the liability.

Hybrids: Why They’re Here To Stay

Fuel costs – gasoline or diesel – seem to be creeping ever higher. This is probably natural because of the rules of supply and demand. Oil is a finite resource, and as we use more of our own American crude in the lower 48, we’re going further afield to supply our ever-expanding need for more

Shell Shocked

Walt McAnallen, owner of Hastings Street Collision, saves 6-pound snapping turtle in need of some body repair.

Invoking The “Appraisal” Clause

Scenario: A first-party insured with collision coverage brings his damaged car to you for repairs. Your estimate comes to $3,501. The insurer has “appraised” (a.k.a “estimated”) the cost of repair at $2,255. Reinspections and supplementals have been exhausted, and there’s still a sizeable gap between the actual cost of repair and what the insurer is