Check It Out: Quality-Control Inspection
If you want happier customers (and less headaches), perform a systematic quality-control inspection before
releasing the vehicle.
Managing Customer Expectations
Use this repair timeline to educate customers about the repair process
We’ve Come a Long Way, Buddy
s and other necessities I neatly — I emphasize the word neatly — tuck inside.On this particular occasion, my obsession with folding, organizing, re-folding and re-organizing the contents of my Samsonite was due, in part, to my nervousness. When I get anxious or upset, organization is my sanctuary. (It’s a bizarre ritual, but it works.)
In Court with State Farm
The trial against State Farm for its usage of aftermarket crash parts is underway. Since you can’t be there in the courtroom, we’re doing the next best thing: bringing the courtroom to you.
Court is Now in Session: State Farm Aftermarket trial in Illinois
r what verdict the jury turns in, their decision is bound to somehow — whether negatively or positively — affect the collision repair industry.
Pennsylvania College of Technology
Pennsylvania College of Technology has one of the oldest automotive programs in the nation, dating back to 1920 when the institution – then a local technical institute – served to educate World War I veterans in servicing automobiles.