Can Your Shop Withstand the Scrutiny?
Shops producing poor quality repairs?
Letters to the Editor
Georgina, I wish to congratulate you on penning a most stunningly wonderful editorial [Victims of Our Own Stupidity? Dec. 2001, pg. 4], which I felt handily expresses an honest and very realistic observational sense of candor. Your brave thoughts on this social topic strikes a solid, resonating chord deep within my own noggin, for I’ve
Putting Our Heads Together
Want more claims dollars? Strive to standardize your business.
Body Shop Fraud: A Question of Intent
A New Jersey body shop customer has some questions that no one, it seems, wants to answer.
What to Do When Sales Suck, Part I
While there isn’t always a quick fix for sagging sales, examining volume and production will reveal what went wrong – and what needs to be done to pull your shop out of the red.
Running With the Big Dogs
“Things have changed with the way smaller body shops are treated by jobbers and product companies.Ten years ago, we saw more product support and received more attention from reps. How can we smaller shops get the same customer service and savings on products as the bigger guys? – GiGi Walker, owner, Walker’s Auto Body, Concord, Calif.
Pointing Fingers: DRP Agreements Attempt to Shift Liability
Recent concern has developed in the aftermath of Avery v. State Farm that a DRP agreement attempts to shift liability from the insurance company to the shop in the event of a lawsuit brought by an unsatisfied consumer – or, worse yet, an entire class of unsatisfied consumers. Is this concern valid? Are shops becoming scapegoats?
Who’s Really to Blame?
The “sacred cow” issue of fraud in the collision industry.
How Feds Dodged the Consent Decree in ’93
A group of shop owners – armed with reams of documentation and the 1963 Consent Decree – visited the Department of Justice in ’93 to provide what they considered proof of insurance industry wrongdoing. For whatever reasons, the DOJ dismissed their allegations, sweeping the Decree back under the rug. But how long can the dirt remain hidden?
An Allstate Exec Wrote this Article
Don’t turn that page! Regardless of how you feel about the insurance industry, try to objectively read this article. Why should you? Because few repairers know what it’s like to work on the insurance side – yet this perspective can give you insight into situations you encounter daily and help you run your business better.